Who's
in Charge Anyway? |
We at TarHeel understand that
problems sometimes happen. When situations occur, the customer
often wonders who they should speak to and how to resolve issues.
TarHeel has simplified this process by giving you detailed information
about each department. |
The
Project Management Team |
The TarHeel Team responsible for roof construction consists
of three departments within our organization. Essentially,
our Technical Services Department provides Pre-contract
services to the customer. Once construction has begun, our
Production Department takes over and is the primary point
of contact for the customer. Finally, if you were to experience
a problem after construction has been completed; our Service
Department provides post construction services. Below is
an overview of each department and their primary areas of
responsibility.
 Technical
Services:
The primary function of this department is pre-contract
services.
Contract Administration:
Is responsible for the “paper flow” before
and during construction. This includes permitting, contracts,
draw requests and other construction documents
Project Managers/Account
Managers:
The primary function of this position is pre-contract.
Project managers are responsible for the initial estimate,
scope of work and contract documents. They also provide
the production department with technical and administrative
support during construction.
Production Department:
The primary function of this department is post contract.
They actually oversee and perform the construction work.
Superintendent:
Has the overall responsibility for the successful completion
of the project and is responsible for several ongoing
projects at a time and visits each job site periodically.
Is the primary conduit between our technical department,
onsite foreman and the customer.
Project Coordinator:
Provides administrative and coordinating support for the
superintendent.
 Foreman:
This position provides continuous onsite supervision during
construction. This position directs all onsite personnel,
ensures adherence to specifications and provides quality
control functions. The onsite foreman acts as the main
point of contact for the customer and can generally solve
most client and project issues.
Service Department:
The focus and responsibility of this department is post
construction.
Emergency leak repair:
During construction, all leak calls should be directed
to the superintendent (Production Department). See the
Project Administration section of this manual for emergency
contact numbers.
Warranty Claims:
Provides leak repair services post construction. If you
experience a problem after the roof is completed, call
our Service Department for immediate response.
|
Technical
Services Department |
|
TarHeel Roofing believes the key to a successful roof
installation is to provide our production crews with a
detailed, accurate field take off, precise cost estimating
and thorough project planning. When the proper tools are
provided to an efficient, well-trained field crew, quality
and competitiveness are the results.
Our process starts with our Technical Services Department.
The function of this team is to provide our Production
crews with the necessary technical and planning tools
so they may focus on the installation process. When a
crew has a solid, well thought out plan, they are not
distracted by non-installation functions and their time
is spent focusing on a top quality installation.
 Account
Manager:
The Account Manager supervises and provides complete oversight
of the customer’s roof assets. This includes understanding
their objectives and goals and structuring a roof solution
to meets those expectations. This position also provides
cost estimating, value engineering, roof surveys, budgeting
and long term roof asset management services. The Account
Manager performs additional job in-progress support and
acts as the liaison between the customer and our operational
departments. An Account Manager is permanently assigned
to each customer, maintaining continuity of service for
their entire portfolio.
Project Manager:
A Project manager provides the technical support for the
construction team and is involved in the project from
start to finish. This includes estimating, blue print
take-off, design and value engineering, troubleshooting
all the way through to the project closeout documents.
The project manager has full knowledge of all specifications
and details of the project. A field technician aids the
project managers in performing field take-offs, core samples
and measuring functions.
 Contract
Administrator:
The function of this position is to provide administrative
support to ensure accurate and timely submission of bids,
submittals, contract documents and other “paper
flow” requirements before, during and after completion
of the project. An assistant contract administrator aids
this position.
|
|
 The
function of our Production Department is the installation
of efficient, top quality roof systems. We are mindful
that day-to-day operations are occurring inside the building
and attempt to minimize disruption during the construction
process. Owners and tenants often commend our crews for
their respectful and courteous attitudes while performing
a difficult job.
The Production Department works hand-in-hand with the
Technical Services Department. Together, a detailed construction
plan is devised, and all issues resolved before any construction
is started. Our superintendents are regarded as some of
the best in the business.
Superintendent:
Each superintendent is responsible for a specialty division
within the production department. These responsibilities
include overseeing construction, personnel and equipment.
They are actively involved in the planning and coordination
of operations and are the conduit between field operations
and technical services.
 Foreman:
TarHeel assigns a full time job foreman to each project.
The foreman works on only one project at a time and remains
on the job from start to finish. Responsibilities include
direct oversight of the crew during the installation process,
quality control and adherence to specifications.
Senior Project Coordinator:
This position is responsible for ensuring that a coordinated
effort occurs to ensure a smooth and successful operation.
Duties include coordinating the various disciplines that
interact on a project such as preparation crews, sheet
metal crews and production crews. Responsibilities also
include
purchasing and delivery of materials, scheduling of cranes
and heavy equipment and coordination of our roll off dumpster
system.
Warehouse Foreman:
This position is responsible for in-house facility operations
overseeing plant and equipment maintenance, inventory
and provides organizational and logistic support. |
|
The service department at TarHeel Roofing provides reactive
repair services (leak calls), maintenance and service
agreements, customized pro-active roof programs and warranty
claim services. This department is fully radio dispatched,
utilizes specialty software for coordination, tracking,
scheduling and invoicing and can provide annual reporting,
consolidating service work performed at multiple facilities.
 Service
Manager:
This position is responsible for overseeing operations
of the entire department including all repair crews, equipment
and the service fleet. Duties also include oversight of
our RoofSmart maintenance program, Rapid Response Repair
program and client relations.
Service Coordinator:
The Service Coordinator is responsible for  planning,
scheduling and communicating with the customer. Making
sure that service technicians are on time and meeting
our commitments is the primary function of this position.
Assistant Service Coordinator:
This position works as administrative support, keeping
customers informed of scheduling and ensuring that invoicing
is timely and accurate. |
|
|
